Policy/Training Reviews and Updates (Police Department)
Currently, the department is reviewing all of its policies and updating them. This review is an internal and external review by our Officers, Legal Team, and outside experts to ensure all policies are up to date with current statues. In parallel with the policy updates, our Police Officer training is being updated to include the policy updates and latest improvements in Community Policing. Lowell Denton has developed and is providing personal training to the entire Department on policy development, implementation, and potential impacts to the community. Overall, this is a significant investment in our Department to provide the high level of service to our Community expected of and provided by our Officers.
Police Application (App) (H. Murphy)
The Schertz Police Department has introduced a new mobile application (app) with the goal to help improve our communication with the citizens of Schertz and the surrounding area. It is an interactive app which includes Resource Mapping, Push Notifications, Weather Alerts, Public Health Alerts, Direct Contact Calling, and more. Citizens may submit a crime tip directly through the app.. By empowering people through technology, the Schertz Police Department will be able improve its efforts in Community Policing.
The Police Department will be providing an update regarding their new QR Code.
To utilize this QR code below to download our Schertz Police Department smart phone application:
Iphone:
1) Open your camera application
2) Hold your camera over the QR code until you get a notification at the top of the screen to open the code in Safari
3) Click on notification, which will bring you to the app store
4) Click download
If you’re running Android 8 or later, you can scan a QR code by long-pressing the home button and selecting Lens. Then point your camera at the QR code, tap the magnifying glass icon, and tap the pop-up notification.
- Press and hold the home button.
- Then tap Lens. This is the circle surrounded by lines to the left of the four colored buttons at the bottom of your screen.
Note: A prompt will appear if it’s your first time to use this feature. If it does, simply choose Allow. If you don’t have Google Assistant on your Android, you can download the Google Lens app from the Google Play Store.
- Point your camera at the QR code. You don’t have to fill the entire screen, but make sure that all four corners of the QR code are in view.
- Then tap the magnifying glass icon to scan the QR code. You can find this at the bottom of your screen.
- Finally, tap the pop-up notification. You will then be directed to the information or action embedded in the QR code. This could open a webpage, open the Google Play Store, save a contact, and more.
Survey (A. Kraft)
The Police Services Survey was created to give the police department a better understanding of the progress we make and to identify community concerns. To access the survey, residents can scan a QR code or go to the police department website and provide direct feedback to our Police Department. The Police Department and City of Schertz will use this feedback to evaluate our service to the City.
To utilize this QR code to download our Schertz Police Department Customer Survey:
- Open your camera application
- Hold your camera over the QR code until you get a notification at the top of the screen to open the code in Safari
- Once the survey opens you can fill in the blanks and submit.
If you're running Android 8 or later, you can scan a QR code by long-pressing the home button and selecting Lens. Then point your camera at the QR code, tap the magnifying glass icon, and tap the pop-up notification.
-
- Press and hold the home button.
- Then tap Lens. This is the circle surrounded by lines to the left of the four colored buttons at the bottom of your screen.
Note: A prompt will appear if it's your first time to use this feature. If it does, simply choose Allow. If you don't have Google Assistant on your Android, you can download the Google Lens app from the Google Plav Store.
- Point your camera at the QR code. You don't have to fill the entire screen, but make sure that all four comers of the QR code are in view.
- Then tap the magnifying glass icon to scan the QR code. You can find this at the bottom of your
screen.
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