Agenda

Return

16.

City Council Regular Meeting

Meeting Date:

10/22/2019

BACKGROUND

At the September 24, 2019 City Council meeting, Councilmember Larson requested a workshop discussion on the complaints regarding high water bills and an overview of the water meter change out program. Staff began receiving an increase in inquiries and complaints in August. While staff normally sees an increase in complaints this time of year due to high temperatures and dry conditions, leading resident to water their lawns more, the number of complaints has been higher than normal. Often these residents are concerned that problems with the new water meters may be contributing to the higher bills.

Staff has been diligently working with residents to determine the reason for the higher water bills. Staff will provide an overview of steps that have been taken to research this issue.